Claims

MCOs are required to pay clean claims for Nursing Facility Room and Board within 10 days of receipt. MCOs are required to pay clean claims for all other services within 30 days of receipt. MCOs are often able to process claims quicker than the 30-day timeline when a clean claim is submitted electronically.

This page provides information about how to submit claims for each MCO, including a link to the provider portal, provider manual and contact information for questions related to the submission of claims.

MCO
Provider Portal
Phone

https://www.availity.com/

1-800-454-3730

Community Health Choice

https://provider.communityhealthchoice.org/

1-713-295-2294
1-888-760-2600  

Cook Children's Health Plan

Dell Children's Health Plan (STAR/CHIP)

https://www.availity.com/

1-888-821-1108

Dell Children's Health Plan (Commercial)

https://www.availity.com/

1-888-821-1108

https://rightcare.swhp.org/en-us/prov/medicaid-provider-portals

1-855-897-4448

Link at  UHCprovider.com

1-888-887-9003

Medicaid Members are not to be being balanced billed.

Sick and well visit in the same day: When providers provide a disease-related or problem-oriented service visit, the MCOs will reimburse the preventive medicine service plus one of the following problem-oriented evaluation and management (E/M) service codes if you append it with modifier 25 to indicate you provided a significant, separately identifiable E/M service on the same day you provided the preventive medicine service.

This applies to services provided for the same member on the same day by a physician or other qualified health care professional in the same group or specialty with the same Federal Tax ID number. When billing:

Claims Reconsiderations should be submitted per MCO as follows:

MCO
Phone
Mail

800-306-8612 (Tarrant service area)
800-248-7767 (Bexar service area)
866-510-3710 (Fax)

800-454-3730

P.O. Box 61599
Virginia Beach, VA 23466-1599

877-560-8055
877-688-1811

877-428-3057 (Medicaid)
800-359-5613 (CHIP)
469-282-3012 (Fax)

888-760-2600 (STAR/CHIP)
855-315-5386 (Marketplace)

800-964-2247

CHIP, STAR & STAR Kids
Cook Children’s Health Plan
P.O. Box 2488
Fort Worth, TX 76113

877-451-5628
512-421-4860 (Fax)

Seton Health Plan
P.O. Box 14545
Austin, TX. 78761

Dell Children's Health Plan (Commercial)

844-883-2422

Seton Insurance Company
PO Box 1700
Piscataway, NJ 08855-1700

877-324-3627 (Nueces service area)
855-425-3247 (Hidalgo service area)

877-532-3778
915-532-7867 (Fax)

800-431-7798 (STAR)
877-639-2447 (CHIP)
877-878-8422 (Fax)

855-322-4080
877-319-6852

Sendero Health Plans IdealCare

844-800-4693
855-765-9696 (BH)

Sendero Health Plans
P.O. Box 301425
Houston, TX 77230

Sendero Health Plans Medicaid/CHIP

888-287-5403 (BH-CHIP)
888-287-5402 (BH-STAR)
855-526-7388

Sendero Health Plans
P.O. Box 3869
Corpus Christi, TX 78463

888-887-9003

Mail Form To:
UnitedHealthcare Community Plan
P.O. Box 31350
Salt Lake City, UT 84131-0350