MCOs are required to pay clean claims for Nursing Facility Room and Board within 10 days of receipt. MCOs are required to pay clean claims for all other services within 30 days of receipt. MCOs are often able to process claims quicker than the 30-day timeline when a clean claim is submitted electronically.
This page provides information about how to submit claims for each MCO, including a link to the provider portal, provider manual and contact information for questions related to the submission of claims.
1-800-947-4969
Community Health Choice
https://provider.communityhealthchoice.org/
1-713-295-2294
1-888-760-2600
Cook Children's Health Plan
Dell Children's Health Plan (STAR/CHIP)
https://www.availity.com/
1-888-821-1108
Dell Children's Health Plan (Commercial)
https://www.availity.com/
1-888-821-1108
https://rightcare.swhp.org/en-us/prov/medicaid-provider-portals
1-855-897-4448
Sick and well visit in the same day: When providers provide a disease-related or problem-oriented service visit, the MCOs will reimburse the preventive medicine service plus one of the following problem-oriented evaluation and management (E/M) service codes if you append it with modifier 25 to indicate you provided a significant, separately identifiable E/M service on the same day you provided the preventive medicine service.
This applies to services provided for the same member on the same day by a physician or other qualified health care professional in the same group or specialty with the same Federal Tax ID number. When billing:
Claims Reconsiderations should be submitted per MCO as follows:
800-306-8612 (Tarrant service area)
800-248-7767 (Bexar service area)
866-510-3710 (Fax)
877-560-8055
877-688-1811
800-947-4969
877-428-3057 (Medicaid)
800-359-5613 (CHIP)
469-282-3012 (Fax)
800-434-2347
888-760-2600 (STAR/CHIP)
855-315-5386 (Marketplace)
800-964-2247
CHIP, STAR & STAR Kids
Cook Children’s Health Plan
P.O. Box 2488
Fort Worth, TX 76113
877-451-5628
512-421-4860 (Fax)
Seton Health Plan
P.O. Box 14545
Austin, TX. 78761
Dell Children's Health Plan (Commercial)
844-883-2422
Seton Insurance Company
PO Box 1700
Piscataway, NJ 08855-1700
877-324-3627 (Nueces service area)
855-425-3247 (Hidalgo service area)
877-532-3778
915-532-7867 (Fax)
800-431-7798 (STAR)
877-639-2447 (CHIP)
877-878-8422 (Fax)
855-322-4080
877-319-6852
888-672-2277
855-TX-RIGHT (855-897-4448)
Sendero Health Plans IdealCare
844-800-4693
855-765-9696 (BH)
Sendero Health Plans
P.O. Box 301425
Houston, TX 77230
Sendero Health Plans Medicaid/CHIP
888-287-5403 (BH-CHIP)
888-287-5402 (BH-STAR)
855-526-7388
Sendero Health Plans
P.O. Box 3869
Corpus Christi, TX 78463
800-731-8527 | email
888-887-9003
Mail Form To:
UnitedHealthcare Community Plan
P.O. Box 31350
Salt Lake City, UT 84131-0350